Scheduling Agent (Athenry, Co. Galway)

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Direct Applicants Only. We are not seeking assistance from agencies at the moment.

The Scheduling Agent, based in Athenry will join our back office customer care/communications team to manage customer queries and appointments. This role will provide an excellent opportunity to excel in a fast paced and rewarding environment where the successful candidate(s) will gain valuable exposure working in the remarkably varied civil, building, water and waste-water treatment projects that we undertake.

Key Responsibilities include:

Manage incoming works from Client on an individual or project based workload
Liaise with other team members in order to provide sufficient workloads for a number of site teams
Schedule/reschedule appointments for site team visits with customers
Keep records of customer interactions
Follow procedures, guidelines and policies

Experience and qualifications

Ideally have worked in a fast passed, hi-volume logistics/call center/customer contact environment
Have used some form of scheduling/logistics/call center tracking database
Excellent customer skills
Strong Database data entry skills
Excellent MS Word, Excel, PowerPoint, etc.
Self-motivated, target focused, fast learner, proactive, team player with a get things done attitude.
Certificate in Business Studies or Certificate in Bookkeeping or office skills with significant training on systems databases is required.

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