Scheduling Agent – Athenry, Co Galway

The Scheduling Agent, based in Athenry will join our back office customer care/communications team to manage customer queries and appointments. This role will provide an excellent opportunity to excel in a fast paced and rewarding environment where the successful candidate will gain valuable exposure working in the remarkably varied civil, building, water and waste-water treatment projects that we undertake.


Key Responsibilities include:

  • Manage incoming works from Client on an individual or project based workload
  • Liaise with other team members in order to provide sufficient workloads for a number of site teams
  • Schedule/reschedule appointments for site team visits with customers
  • Keep records of customer interactions
  • Follow procedures, guidelines and policies


Experience and qualifications

  • Ideally have worked in a fast passed, hi-volume logistics/call center/customer contact environment
  • Have used some form of scheduling/logistics/call center tracking database
  • Excellent customer skills
  • Strong Database data entry skills
  • Excellent MS Word, Excel, PowerPoint, etc.
  • Self-motivated, target focused, fast learner, proactive, team player with a get things done attitude.
  • Certificate in Business Studies or Certificate in Bookkeeping or office skills with significant training on systems databases is required.


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